Privacy Policy

Welcome to our web site ("victoriahouseimports.co.za"). Please read our Privacy Policy carefully. This Privacy Policy applies when you visit or surf our web site without purchasing any product, when you register with victoriahouseimports.co.za, and when you use our services for purchasing products. If you haven't already done so, please also read the General Terms and Condition of Use of victoriahouseimports.co.za, which contain information on privacy as well as on the security systems used by the web site. victoriahouseimports.co.za is managed by Mike Holden of Victoria House Imports.

1. Our Policy 

Everyone has the right to protection of his/her personal data. Victoria House Imports and Mike Holden respect its users' right to be informed regarding the collection of and other operations involving their personal data. In using data that may directly or indirectly identify you personally, we will apply a principle of strict necessity. For this reason, we have designed victoriahouseimports.co.za in such a way that the use of your personal data will be kept to a minimum and will not exceed the purposes for which your personal data was collected and/or processed; we do not process your personal data when we can provide you with services through the use of anonymous data (such as marketing research made for improving our services) or by other means which allow Perfect Circle and/or Victoria House Imports to identify you, apart from when it is strictly necessary or upon request by competent public authorities or the police (for example, in case of traffic data or your IP address). 

Victoria House Imports determine the purposes and means for processing your personal data, including security measures, as Victoria House Imports control victoriahouseimports.co.za users' personal data. 

This Privacy Policy provides you with all information needed to understand how we collect data which may identify victoriahouseimports.co.za's users. 

For further information on our Privacy Policy, please contact us at victoriahouse@mweb.co.za.

2. Who Processes Your Personal Data 

Victoria House Imports control the use of victoriahouseimports.co.za users' personal data; Victoria House Imports autonomously determine the purposes and means of processing personal data and the instruments used, including those for security measures. Due to organisational and operational purposes only, we have appointed certain entities that will also process personal data belonging to victoriahouseimports.co.za's users for purposes strictly connected to the performance of services on victoriahouseimports.co.za, including the sale of products. 

The above mentioned processors have been chosen by Victoria House Imports because of their experience in processing personal data and they provide sufficient guarantees regarding compliance with data processing laws (including the technical security measures governing the processing to be carried out). In processing the personal data of victoriahouseimports.co.za’s users, the processors shall act only on instructions from Victoria House Imports. We regularly check that our processors comply with our instructions and that they continue to provide sufficient guarantees regarding their full compliance with the provisions on personal data processing.

Some of the processors of your personal data are:

• South African Parcel Service (third party will be determined by the location of delivery), for purposes related to shipping, delivering and returning products purchased on victoriahouseimports.co.za;
• Perfect Circle, for purposes related to the housing of hosting servers;
• Victoria House Imports, for purposes connected to providing Customer Care services to victoriahouseimports.co.za's users.

Aside from the companies appointed for personal data processing, your information will be made available also to third parties, autonomous controllers, for purposes related to supplying services requested by user (for example, for purchase transactions). For more information on the matter, contact victoriahouse@mweb.co.za.

3. How We Use Personal Data and For What Purposes 

Your personal data is collected and processed by Victoria House Imports for purposes which are strictly connected to the use of the web site, its services and to the purchase of products on the web site. However, your personal data may also be used for other processing operations within the limits of such purposes.

In particular, your personal data shall be processed for the following purposes:

• when you register with our website we collect your personal data (for example, your personal details, password, e-mail address, gender) through the registration form (My Account) in order to provide you with services in victoriahouseimports.co.za’s reserved access areas for purposes strictly necessary to providing you with Customer Care services related to victoriahouseimports.co.za services and to the purchase of products on victoriahouseimports.co.za; 
• when you execute purchasing procedures for products sold on victoriahouseimports.co.za, we collect your personal data (such as personal details, e-mail address, address, Credit Card numbers, bank code, tax code and telephone number) on your order form only for the purpose of selling the products ordered by you;
• when you require technical assistance, we collect your personal data in order to provide you with information on net-surfing, browser compatibility and viewing or loading victoriahouseimports.co.za web pages;
• when creating a Wish List/Shopping Cart, we process your personal data in order to customise our services for the purchase of products on victoriahouseimports.co.za.

Your personal data is mostly processed by electronic means and in some circumstances by paper-based means, such as when the processing of your personal data is required for preventing fraud on victoirahouseimports.co.za Your personal data shall be stored in a way which allows Victoria House Imports to identify you for the period necessary for the purposes which the data was collected for and subsequently processed and, in any case, in accordance with applicable law. Please report any modification of your personal data to victoriahouse@mweb.co.za in order to ensure that your personal information is always accurate and up-to-date, relevant and complete. 

Your personal data shall not be disclosed to third parties for purposes which are not permitted by law or without your explicit consent. 

Your personal data may only be disclosed to third parties when it is necessary for processing an order. Moreover, your data may be disclosed to the police or to judicial authorities, according to law and upon a formal request by such entities, for example in the event Victoria House Imports need to prevent fraud on victoriahouseimports.co.za (anti-fraud services). 

Data processors will also have access to your personal data for the specific purposes stated. In all the above circumstances, your consent for data processing is not required. Your personal data will not be transferred abroad to countries that do not ensure an adequate level of protection of individuals. Should this be necessary in order to supply services or to execute a contract for the purchase of products, your personal data shall be transferred to such countries only after the execution of specific contracts between Victoria House Imports and such entities in accordance with applicable law and regulations. 

We wish to inform you that Victoria House Imports shall process its users' personal data for purposes that are strictly connected to the supply of services on victoraihouseimports.co.za, execution of contracts related to the sale and purchase of products on victoriahouseimports.co.za and, after receiving your consent, to send you information on new commercial initiatives which are strictly connected to the web site's activities and services.
Victoria House Imports shall process your personal data for direct marketing purposes, including by e-mail, only after receiving your consent. Victoria House Imports may have access to third parties' personal data which was directly disclosed by their users, for example when a user bought a product to be sent to a friend, when the user paying for the product is different from the recipient of the product, or when a user wishes to recommend to a friend a service of victoriahouseimports.co.za or the sale of a particular product. 

In all of the above cases, please make sure you receive the consent of such individuals before disclosing their personal data to Victoria House Imports and make sure you inform them about this Privacy Policy; you will be the only person liable in connection with the disclosure of information and data regarding such third parties if they have not provided you with their express consent for it and for any improper and unlawful use of that information. In any event, Victoria House Imports shall fulfill any obligation to inform third parties required by law and, when necessary, shall request their express consent upon registering in its archives the personal information of the user indicated.

4. What Happens If You Do Not Disclose Your Personal Data to Victoria House Imports 

Granting your personal data to Victoria House Imports (in particular, your personal details, your e-mail address, your address, your Credit/Debit Card numbers and bank code and your telephone number) is necessary for processing your order for the purchase of products on victoriahouseimports.co.za, supplying other services provided on the web site upon your request, or when your personal information is needed to fulfill obligations required by law or regulations. 

The refusal to provide Victoria House Imports with some of your personal data necessary for performing the above purposes may consequently prevent Victoria House Imports from processing your order for the purchase of products sold on victoriahouseimports.co.za or from supplying other services provided on victoriahouseimports.co.za, such as Customer Care services, using the Wish List/Cart or fulfilling obligations required by law and other regulations. Therefore, failing to provide data may constitute, in some cases, a legitimate and justified reason for not processing your order for the purchase of products sold on victoriahouseimports.co.za or not providing victoriahouseimports.co.za’s services. 

Disclosure of further personal data to Victoria House Imports other than that required for fulfilling legal or contractual obligations or for providing the services requested, is, on the contrary, optional and does not have any effect on the use of the web site and of its services or on the purchase of products on victoriahouseimports.co.za (for example, if we ask you the name of your favourite product). 

In some circumstances and if required, from time to time we will duly inform you if the personal data you are disclosing to Victoria House Imports is compulsory or optional. We will point out to you whether the disclosure of your data is compulsory or optional by marking with an appropriate symbol (*) the information that is compulsory or data needed for providing the required services on victoriahouseimports.co.za and for the purchase of products on victoriahouseimports.co.za. Failing to provide optional personal data will not imply any obligation or disadvantage to our users.

5. To Whom Your Personal Data Will Be Disclosed 

Personal data will be disclosed to third party companies that provide, on behalf of Victoria House Imports , specific services as data processors or to other recipients of personal data collected by Victoria House Imports that autonomously process your personal data only for the performance of a contract for purchasing products on victoriahouseimports.co.za and only when such purpose does not exceed the purposes for which your personal data was collected and subsequently processed and, in any case, according to applicable laws and regulations. 

Personal data will not be disclosed to third parties or disseminated or transferred without informing our users of such disclosure/dissemination/transfer, without their consent and, in any case, in accordance with the law.

6. How We Collect Your Data On victoriahouseimports.co.za 

 When you are using victoriahouseimports.co.za, some personal data might be collected automatically (through "cookies"), for example, when we automatically collect users' IP addresses and other information regarding the users' data traffic or the users' preferences in the choice of services provided on this web site and of the products purchased through the provided services. This information and data are collected directly and automatically by the web site as part of its operational functions. This information and data are then processed in a collective and anonymous way for commercial purposes in order to optimize the services provided on victoriahouseimports.co.za for the needs and preferences of the web site's users. 

In other circumstances, Victoria House Imports directly collect personal data and information from its users when they register online with victoriahouseimports.co.za or when they send purchase orders of products sold on the web site in order to finalize e-commerce transactions. Victoria House Imports will process such data only for the purposes and within the limits of what is stated in the section regarding data collection and may be disclosed to third parties only for the purposes related to providing the services requested by the user.

7. Security Measures 

We have adopted security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and against all other reasons for data processing that do not comply with our Privacy Policy. Nevertheless, Victoria House Imports cannot guarantee that the security measures adopted for the protection of the web site and for data and information transmission on victoriahouseimports.co.za will prevent or exclude any risk of unauthorized access or of loss of data. 

It is advisable that your computer be provided with software devices that protect network data transmission/receipt (such as updated antivirus systems) and that your Internet service provider take appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).

8. Cookies 

victoriahouseimports.co.za uses automatic systems of data collection, such as cookies. A cookie is a device transmitted to the hard disk of an Internet user; it does not contain intelligible information but it allows linking between an Internet user to his/her personal information provided by the user on victoriahouseimports.co.za. Cookies are disseminated by our servers, and no one may gain access to the information contained therein. Only Victoria House Imports process information collected by cookies, in a collective and anonymous way, in order to optimise its services and its web site for the needs and preferences of its users. We have provided cookies in connection to functions such as selecting the country, browsing the catalogue, purchasing products online and in general in connection with the provision of services reserved to registered customers. As you know, each Internet browser allows the deletion of cookies after each session. Your Internet browser contains instructions on these deletion procedures. Please access the information on your Internet browser if you wish to delete cookies. The acceptance of automatic data collection procedures and the use of cookies are necessary for using the web site and its services, including the purchase of products. If you have started the procedure of deleting cookies, Victoria House Imports cannot ensure that all web pages of victoriahouseimports.co.za will be displayed or that certain services will be supplied such as, for example, storage or display on the web pages of products you chose when you were finalising the online purchase processes.

9. Links To Other Web Sites 

victoriahouseimports.co.za contains links to other web sites which may have no connection with victoriahouseimports.co.za or with Mike Holden. Victoria House Imports do not control or monitor such web sites or their web content. Victoria House Imports shall not be held liable for the web content of such sites and for the rules adopted by them in terms of your privacy and the processing of your personal data while you are visiting those web sites. Please, pay attention when you connect to these web sites through the links provided on victoriahouseimports.co.za and read their terms and conditions of use and their privacy policy carefully.

Victoriahouseimports.co.za’s Privacy Policy does not apply to third party web sites. victoriahouseimports.co.za provides links to other web sites exclusively to help its users in their searches and net-surfing activities and to allow links to other web sites on the Internet. When Victoria House Imports provide links to other web sites, Victoria House Imports do not recommend the use of these web sites and do not provide any guarantees regarding their web content or the services and products supplied and sold by these web sites to Internet users.

10. Modification and Updating of victoriahouseimports.co.za Privacy Policy 

Victoria House Imports may amend or simply update all or part of victoriahouseimports.co.za’s Privacy Policy, including when amendments are made to legal provisions or regulations which govern data protection and protect your rights. The amendments and the updating of victoriahouseimports.co.za Privacy Policy may be notified to our users on victoriahouseimports.co.za home page as soon as such amendments or updates have been introduced and shall be binding as soon as they are published on the web site in this section. Therefore, you are requested to regularly access this section in order to check the publication of the most recent and updated Privacy Policy of victoriahouseimports.co.za.